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ScaleKeep Support

Support page for “ScaleKeep” - the reptile care log app.

Contact Us

For questions, feedback, or bug reports, please contact us at:

Email: info@alivedesign.jp

App Overview

ScaleKeep is an iOS app for managing reptile care records.

Key Features

Feeding Management: Record feeding dates and automatically calculate the next feeding date. Get notified when it’s time to feed
Growth Tracking: View weight and length trends in graphs
Shedding Management: Record from shedding signs to completion
UVB Light Management: Record replacement dates and get notified when it’s time to replace
Calendar View: View care records in calendar format
Photo Album: Save growth memories with photos
Home Screen Widget: Check feeding schedules from your iPhone home screen
Data Export: Export data in CSV/PDF format

Preset Species (7 species)

The following reptiles are preset. You can also register any species as a “Custom Species”:

Ball Python
Corn Snake
California Kingsnake
Leopard Gecko
Bearded Dragon
Crested Gecko
Russian Tortoise

Pricing Plans

Plan	Pet Limit	Ads
Free	Up to 3	Yes
Pro (Monthly)	Unlimited	No
Pro (Yearly)	Unlimited	No

Frequently Asked Questions (FAQ)

Q1. What iOS version is supported?

A. ScaleKeep supports iOS 17.0 or later.

Q2. What can I do with the free version?

A. The free version allows you to register up to 3 pets. All main features including feeding records, weight/length tracking, shedding records, calendar view, and album are available for free. Upgrading to Pro gives you unlimited pet registration and removes ads.

Q3. Can I back up my data?

A. Yes. Go to “Settings” → “Export Data” in the app to export your data in CSV or PDF format. You can save the exported files via email or cloud storage.

Q4. I’m not receiving notifications

A. Please check the following:

In iPhone Settings → Notifications → ScaleKeep, make sure notifications are allowed
In the app’s Settings, make sure “Feeding Reminders” is turned on
In each pet’s detail screen, make sure a reminder time is set
Make sure Focus Mode or Do Not Disturb is not blocking notifications

Q5. Where is the Community Feed?

A. The community feed is currently unavailable. Your care records are unaffected and continue to work as before. You can delete data you posted in the past from Settings → “Delete Community Data”. This item appears only when deletable data is found, and it requires being signed in to iCloud, online, and having iCloud sync on. If the item does not appear, turn iCloud sync on and restart the App. If it still does not appear, or if you have already deleted the App, contact us at info@alivedesign.jp. “Delete All Data” also removes your community data, but it removes your care records and photos too, so do not use it if you only want to delete your community data.

Q6. I want to register a species that’s not in the presets

A. You can register new species from the “Custom” section in the species selection screen. You can set the species name, category (Snake/Lizard/Turtle/Other), and feeding interval.

How to Use

Register a Pet

Tap the “+” button at the top right of the home screen
Enter your pet’s name
Select a species (preset or custom)
Enter sex, acquisition date, etc. (optional)
Tap “Save”

Record a Feeding

Tap a pet on the home screen
Select the “Feeding” tab on the pet detail screen
Tap the “+” button at the top right
Enter food type, amount, and date/time
Tap “Save”

Long press on your iPhone home screen
Tap the “+” button at the top left
Search for “ScaleKeep”
Choose Small (1 pet) or Medium (multiple pets)
Tap “Add Widget”

Set Up Notifications

Tap “Settings” in the app
Turn on “Feeding Reminders”
Set notification times in each pet’s detail screen

Version Information

Item	Details
App Name	ScaleKeep
Current Version	2.0
Supported OS	iOS 17.0 or later
Developer	Alive Design

Last updated: August 2026